Refund policy
Return window. You can request a return within 7 days of delivery.
To be eligible, the item must be:
- Unused and in the same condition you received it
- In its original packaging, with all accessories, manuals and inserts
- Accompanied by your order number or proof of purchase
Items that cannot be returned:
- Personal care and grooming items (such as trimmers and hair styling kits) once opened or used, for hygiene reasons, unless they are faulty
- Items damaged by misuse, accidents or unauthorised repairs
- Gift cards and discounted final-sale items, if you offer them
Faulty, damaged or wrong items. If your item arrives damaged, faulty or not what you ordered, email us within 7 days of delivery with your order number and clear photos or a short video showing the problem. We will arrange a replacement or a full refund, including the original shipping cost, and we will cover the return shipping.
How to start a return.
- Email Vegalinkssupport@gmail.com with your order number and the reason for your return.
- We will reply within 1–2 business days with return instructions and the return address.
- Pack the item securely in its original packaging and send it back. Please keep your tracking number.
Return shipping. For change-of-mind returns, the customer pays return shipping. Original shipping costs are non-refundable / refundable.
Refunds. Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take extra time to show the refund.
Exchanges. The fastest way to exchange an item is to return the original and place a new order.
Cancellations. You can cancel an order before it ships by emailing us as soon as possible. Once an order has shipped, the return process above applies.